This Privacy Policy explains how x999 collects, uses, stores, and protects your personal data when you use the platform. We believe you should know exactly what information we hold about you and why we hold it — so we have written this policy in plain, straightforward language rather than pages of legal jargon.
Six core principles that guide how x999 handles your personal data — written for Pakistani players, in plain language.
x999 does not collect data for the sake of it. We ask for the minimum information required to create your account, process PKR transactions, and keep the platform safe. We do not collect browsing history outside of x999.
Your personal information is never sold to third-party marketers, data brokers, or advertising networks. We share data only with the service providers necessary to operate the platform — such as payment processors like JazzCash and Easypaisa.
All data transmitted between your device and x999 servers is protected using SSL/TLS encryption. Stored personal data and payment information is encrypted at rest using industry-standard methods. Your PKR transaction data is never stored in plain text.
You can request a copy of your personal data, ask us to correct inaccuracies, or request deletion of your account data at any time by contacting support. Your rights over your data are real and we will respond to requests promptly.
Promotional messages — including PSL season offers, bonus alerts, and VIP cashback reminders — are opt-in. You can manage notification preferences from your account settings or contact support to opt out entirely at any time.
We retain your account data only for as long as your account is active or as required for legal and fraud prevention purposes. When data is no longer needed, it is securely deleted or anonymised in line with our internal data retention schedule.
x999 is an online entertainment platform providing casino games, live casino, and promotional services to adult players. The platform is accessible at x999.ml and through the x999 mobile apps. References to "x999", "we", "us", or "our" throughout this policy all refer to the x999 platform and the entity operating it.
x999 is the data controller in respect of the personal data you provide when using the platform. This means we are responsible for deciding how and why your personal data is used, and for ensuring it is handled in line with the commitments described in this policy.
If you have questions about data privacy on x999 that are not answered here, you can contact us using the details in the Contact section at the bottom of this page. We aim to respond to all privacy-related queries within a reasonable timeframe.
x999 collects personal data in three main ways: information you provide directly, data generated automatically by your use of the platform, and in some cases, data provided by third-party service providers such as payment processors.
Information You Provide Directly:
Data Collected Automatically:
The table below summarises the main purposes for which x999 uses your personal data and the basis for doing so:
| Purpose | Data Used | Basis |
|---|---|---|
| Creating and managing your account | Name, contact number, date of birth | Contract performance |
| Processing PKR deposits and withdrawals | Payment method details, transaction history | Contract performance |
| Identity verification for withdrawals | CNIC / passport, name, date of birth | Legal obligation & fraud prevention |
| Operating the VIP programme and cashback | Game activity, deposit history | Contract performance |
| Fraud detection and platform security | IP address, device data, session data | Legitimate interest |
| Sending promotional offers (opt-in only) | Contact number, game preferences | Consent |
| Responding to support queries | Support messages, account data | Contract performance |
| Improving platform performance | Technical logs, device data | Legitimate interest |
x999 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Fraud detection systems may flag accounts for review, but a human team member will assess any flagged account before action is taken.
All financial transactions on x999 are conducted in PKR. We support JazzCash, Easypaisa, Raast, bank transfer to Pakistani banks, debit and credit cards, and mobile wallets. When you make a deposit or request a withdrawal, your payment details are transmitted securely to the relevant payment processor.
What x999 stores: x999 retains a record of transaction amounts, dates, payment method type (for example, "JazzCash"), and transaction status. This is necessary to manage your account balance, process withdrawal requests, and resolve any payment disputes.
What x999 does not store: Full card numbers, CVV codes, and complete JazzCash or Easypaisa PINs are never stored on x999 servers. Payment credentials are handled by the respective payment processor under their own security standards.
Chargebacks: If a chargeback is initiated against a deposit, x999 may use your transaction history and account data to contest the chargeback with the relevant payment provider. Chargeback fraud is treated as a breach of the x999 Terms and Conditions.
The x999 website uses cookies and similar tracking technologies to keep the platform functional, remember your session, and understand how players navigate the site. The x999 mobile apps use equivalent local storage mechanisms rather than browser cookies.
Types of cookies used by x999:
x999 does not use advertising cookies or allow third-party ad networks to place tracking cookies on the platform. There are no cross-site tracking technologies running on x999 that link your activity here to other websites you visit.
x999 shares your personal data only with third parties that are directly necessary for the operation of the platform. We do not sell data, rent data, or share data for marketing purposes outside of x999. The categories of third parties who may receive your data are:
x999 may disclose personal data if required to do so in response to a valid legal request. Any such disclosure would be limited to the minimum data necessary to comply with the specific request.
x999 takes data security seriously. The following measures are in place to protect your personal data:
While x999 takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You also play an important role by keeping your login credentials private and using a strong, unique password for your x999 account.
x999 retains your personal data only for as long as it is needed for the purpose it was collected. The general retention periods applied are:
When data is no longer required, it is either permanently deleted from x999 systems or anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data — such as total platform game play statistics — may be retained indefinitely as it contains no personal information.
As an x999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact x999 support using the details in the Contact section below.
x999 will respond to data rights requests within a reasonable timeframe. In some cases — particularly deletion requests involving active bonus balances or pending withdrawals — we may need to complete those transactions before the deletion can be processed.
During registration, x999 collects date of birth specifically to verify that the applicant meets the minimum age requirement. Accounts where the player is found to be under 18 are closed immediately and any associated data is deleted.
If you are a parent or guardian and believe that a minor has registered on x999 using inaccurate age information, please contact support immediately using the details in the Contact section. We will investigate and take appropriate action without delay.
We encourage parents and guardians to use parental control software on shared devices and to keep x999 login credentials private to prevent access by minors in the household.
x999 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the payment methods we support, or other developments. When this policy is updated, the "Last Updated" date at the top of the page is revised accordingly.
For material changes — such as a new category of data being collected, or a new type of third-party sharing — x999 will make reasonable efforts to notify registered players via in-app notification or a message to the registered contact number before the change takes effect.
Your continued use of the x999 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically, particularly around major platform updates or promotional seasons like PSL or T20 events.
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact the x999 support team:
For questions about responsible gaming tools, deposit limits, or self-exclusion, visit the Responsible Gaming page. For general platform questions, visit the FAQ page. For platform rules covering accounts, bonuses and withdrawals, read the Terms and Conditions.
Create your x999 account today, deposit PKR via JazzCash or Easypaisa, and enjoy over 1,200 casino games — with your data handled responsibly and transparently from day one.